10 Things I won’t miss in the BPO Industry
- I won’t miss the controlled atmosphere. I won’t miss the fact that we need to call CCOD to ask for breaks or that after a break, we must go on auto-in at once lest we go on OB. I won’t miss the 10-minute total CR break for the entire shift.
- I won’t miss the AHT, CSAT and QA advisories and audits.
- I won’t miss the “Blocked by Websense” and the constant screen flashes indicating that the GTI is monitoring our computers.
- I won’t miss the robotic opening spiel and the other spiels that although are unique to each agent, already sounds robotic due to constant over-use.
- I won’t miss the unchallenging issues that keeps on repeating themselves day in day out.
- I won’t miss the VR Sales!
- I won’t miss the irate customers who, eventhough, is understandably frustrated, can’t comprehend that the other person on the line is a person himself and also has feelings and limitations.
- I won’t miss the Log Bus and the ultra early pick-up.
- I won’t miss the heavy queues or the excessive avail time.
- I won’t miss talking almost non-stop about the same topic for almost 8 hours straight.
10 Things I’ll Miss about the BPO Industry
- I’ll miss the kind and appreciative customers and their ear-flapping praises.
- I’ll miss the bloopers incurred by the non-technical customers.
- I’ll miss the daily IS chats with my guinea pigs.
- I’ll miss the pizza nights and other apparently absurd theme nights.
- I’ll miss Outlook, the email blasts and spams and my uber professional looking signature.
- I’ll miss the pantry and the cheese cupcake and Big 250 Apple.
- I’ll miss the team buildings and inuman days.
- I’ll miss the stolen chats with a particular CCOD.
- I’ll miss the fast rides with Kuya Adam.
- I’ll miss the rec area and the Fuzzball and internet room.
Comparatively, the things I’ll miss are things I could work around with so as to have them back or things I could do without. The really important things – like work satisfaction and fulfillment are the ones provided by the new job that I haven’t been able to achieve with my previous job.
When I am asked why I left the BPO to become an MT (medical transcriptionist), I give the standard answer below, which I realized later on, is really true.
MT is the closest thing I could get to a medical career. I took up BS Bio with the intention of becoming a doctor but I realized that I could not cure patients and make them feel better for I lack the sympathy and care to do so. However, I am fascinated with the study of medicine. Yet for me to pursue medicine purely for education’s sake is a luxury I cannot afford. MT will give me the education I want while also filling my pocket.