work updates

after doing a moment’s worth of floor walk yesterday, i caught a glimpse of how newbies were managing their calls and thus their AHTs.

i also caught a glimpse of my personna which wishes to share all knowledge and skill known to me to improve their performance.

quite similar to the training session we used to have, and i used to conduct in my previous job.

i guess i’ll make a good team lead. but then again that will take time before that actually happens.

for now, i am content to know that i have managed to learn how to manage my AHT. that the reason for a long call is no longer due to the way i give out instructions or issue resolutions but so much more due to uncontrollable factors like the cust’s technical knowledge or the computer’s actual capacity to perform tasks.

and i guess this is the reason why i’ve plateaued in this work. why, i am suffering from brain damage. hehe. that’s too much.

oh well. gotta manage my breaks as well. so i’m off for now!

Author: elleica

Jesus Lover. Writer. Blogger. Biologist turned marketer. Child of Learning. Thrill Seeker. I long for my next adventure.

2 thoughts on “work updates”

  1. Nice blog by the way.

    Also work in the BPO industry. I gave up on hoping for a promotion, I am too stubborn, most of those who do get promoted are those who are good at socially interacting with people. Something that I do not have. I give up. Don’t wanna end up bitter.


    1. Thank you! I really, really appreciate your dropping by and taking time to comment. This means a lot (if you can read the entry entitled: angst and pangs of the writer, you’ll see where I’m coming from).

      I want to be promoted because I am already bored being just a mere agent, and that is after 4 months from officially starting on the floor. But then again a co-agent said that the life of the agent is by far the easiest and most “stress-free” job in this industry. Apparently moving up the ladder is also synonymous to adding more stress to one’s job.


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